1. Information We Collect
When you place an order, contact us, or ask a question, we may collect information such as your name, phone number, WhatsApp number, email address, delivery address, order details, and the contents of your message.
We collect only the information that is reasonably necessary to provide our products and services, process your order, arrange delivery, and answer your enquiries.
2. How We Use Your Information
- To confirm, prepare, and deliver your orders.
- To contact you about an order, delivery, payment, or product enquiry.
- To respond to questions submitted through our website, email, or WhatsApp.
- To resolve customer-service concerns and improve our service.
- To maintain basic business and order records where necessary.
3. Order Processing and Necessary Service Providers
We may need to use trusted services such as website hosting, payment processing, communication, or delivery services to complete your order or respond to your request. If information must be transmitted to one of these services, we aim to provide only the information necessary for that specific purpose.
We do not permit such information to be used by us for unrelated marketing purposes. Where you choose to contact us through WhatsApp, your communication is also subject to WhatsApp’s own privacy terms.
4. Cookies and Website Use
Our website may use basic cookies or similar technologies that help the site function, remember essential preferences, keep products in your cart, or understand general website usage. We do not use cookies to sell your personal information.
5. How We Protect Information
We take reasonable steps to protect customer information against unauthorized access, misuse, loss, or disclosure. However, no website or electronic transmission can be guaranteed to be completely secure.
6. How Long We Keep Information
We keep order and enquiry information only for as long as reasonably necessary to complete the relevant service, maintain appropriate business records, resolve disputes, and meet any applicable legal or accounting obligations.
7. Your Questions and Requests
You may contact us to ask what information we hold about you, request correction of inaccurate information, or ask a question about how your information is used. We may need to verify your identity before responding to certain requests.
8. Contact Us
If you have a privacy question, please contact Al Naseer Honey:
Email:
alnaseerhoney@gmail.com
Address: Al Naseer Honey, Shop # 16, Al Falah Honey Tower, Opposite Peshawar Gardens, Near New City Home, Main G.T Road, Chamkani Peshawar
